SERVICES > 
EDUCATION COLLECTIONS
CRS provides collection services to colleges and universities. Our current education clients include more than 105 colleges and universities across the country. We pride ourselves on our ability to provide a high rate of success, and we are proud to have a record free of complaints.
Our education collections services include:
  • Federal student loan programs
  • College and University loan programs
  • Tuition receivables
  • Miscellaneous receivables including:
    • tuition agreements
    • telephone bills
    • parking fines
    • library fines
    • overpayments
    • emergency loans
    • returned checks
    • housing & dining
    • bad debt fines
    • student health fines
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CRS understands the unique needs of the educational community where collections services are concerned, especially the importance of maintaining a sensitive approach to public relations and not alienating current and future alumni/alumnae. We pride ourselves on our ability to provide a high rate of success.

We have adopted a simple and effective philosophy for collection services on delinquent educational accounts. We strive to impress upon our clients the importance of sending files to us in a timely fashion so that we may begin servicing the accounts while the information is fresh. We have established and proven means to turn accounts into collections.

All possible efforts will be made within applicable regulations to locate debtors and establish a satisfactory closure of accounts.

CRS constantly and consistently uses all best efforts to effect collection of delinquent accounts referred by our clients.

CRS provides itemized statements and reports customized to the information, frequency, and format required by our clients.

CRS makes placing accounts easy through Client Access Web upload.

CRS makes debtor accounts placed with the agency available to our clients at any time.
Other Services:
PRE-COLLECTION LETTER PROGRAM
In compliance with the Fair Debt Collection Practices Act for consumer debts, an initial demand letter will be sent to the debtor. The debtor will be informed of the past due obligation and that the account has been turned over for collection. The debtor will be requested to establish satisfactory payment arrangements. Using our advanced computer system, CRS can send out a series of specialized letters to effectively support our collection process.

CREDIT BUREAU REPORTING
For student accounts, CRS can report a debtor's account to the national credit bureaus upon request of the college or university. This report will reflect the amount of the student account delinquency, and the service is free of charge.

SKIPTRACING
For debtors who are temporarily unable to be located, CRS will provide skiptracing services as required, using the most effective methods available to retrieve location information, and remain in compliance with the Fair Debt Collection Practices Act.

Skiptracing methods include:
  • • IRS address confirmation
    ​• Tax Assessor's office
  • • Armed Forces base locator
    • Division of Motor Vehicles
    • Address correction information from the USPS
    • Credit bureau report
    • Electronic White Pages (EWP)

COHORT DEFAULT PREVENTION PROGRAM
Our Cohort Default Prevention Program brings student loans into current standing at the earliest stages of delinquency, thereby reducing a college/university's cohort default rate.